Author Topic: What is SLA, incident, Change Request, Service Request, Problem Request?  (Read 225 times)

Offline Dominic

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Hello, I would like to ask you a quick question. Thank you How we do, what is sla, incident, change request, service request, problem request? I thank you for informing me very quickly.
« Last Edit: February 19, 2018, 08:03:47 PM by Sofyene »



Offline Nathaniel

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Re: Sla, incident, Change Request
« Reply #1 on: February 19, 2018, 08:09:12 PM »
Service Request is a pre-approved change request so I can see the logic in suggesting this as an option


 

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