What is SLA, incident, Change Request, Service Request, Problem Request?

Started by Gus, October 29, 2014, 08:30:51 PM

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Dominic

October 29, 2014, 08:30:51 PM Last Edit: February 19, 2018, 08:03:47 PM by Sofyene
Hello, I would like to ask you a quick question. Thank you How we do, what is sla, incident, change request, service request, problem request? I thank you for informing me very quickly.

Nathaniel

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February 19, 2018, 08:09:12 PM
Service Request is a pre-approved change request so I can see the logic in suggesting this as an option
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